What Are the Basic Competencies Needed by Practitioners for Effective

question 42

Multiple Choice

What are the basic competencies needed by practitioners for effective intercultural communication?​

• A) ​content, relationship, and competence
• B) expectation, information transfer, and commitment​
• C) attitude, knowledge, and skills​
• D) information transfer, relationship development and maintenance, and compliance gaining​
• E) diagnosis, treatment, and follow-up​

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Definitions:

Difficult Customer

A customer who presents challenges or issues that are beyond typical expectations due to their demands, behavior, or needs.

Implicit Learning

The process of learning complex information in an incidental manner, without awareness of what has been learned.

Informal Learning

Learning that occurs outside formal educational institutions, typically through everyday activities, experiences, and observations.

Modeling

Learning a skill by observing another person perform the skill; considered a form of social learning because it is learned in the presence of others.