When Conducting the Preliminary Interview About a Computer-Assisted or Cybercrime,the

question 25

Multiple Choice

When conducting the preliminary interview about a computer-assisted or cybercrime,the investigators should establish

• A) who owns the computers
• B) whether they prefer broadband, DSL or T1 connection
• C) how often they visit illicit/illegal websites
• D) All of the above

Learn how product information is internalized and influences the buying decision.

Understand the difference between product features, advantages, and benefits.

Learn effective strategies for handling objections in sales.

Identify when to use trial closes in the sales process.

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Definitions:

Resolving Conflict

The process of finding a peaceful solution to a disagreement or dispute between two or more parties.

Conflict Handling Style

The approach or strategy an individual uses to manage or resolve disputes and disagreements in interpersonal or group settings.

Negotiation

A process of discussion aimed at reaching an agreement or compromise between two or more parties with differing objectives.

BATNA

Best Alternative To a Negotiated Agreement; the most advantageous alternative course of action a party can take if negotiations fail.