When Replying to a Customer's Complaint When Your Company Is

question 39

True/False

When replying to a customer's complaint when your company is at fault,be sure to promise that the mistake will never happen again.

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Definitions:

Observational Learning

The process of acquiring new behaviors or information by watching and imitating others.

Operant Conditioning

A learning process whereby behaviors are influenced by the consequences that follow them, such as rewards or punishments.

Models

Representations or simulations of a system or concept, used in various fields to simplify, explain, or predict complex realities.

Classical Conditioning

An instructional process in which two stimuli are systematically paired together; the response that was firstly brought about by the second stimulus is ultimately brought about by the first stimulus by itself.