If a Customer Requesting an Adjustment Is at Fault for the Problem,the

question 31

Multiple Choice

If a customer requesting an adjustment is at fault for the problem,the best response is to _____________

• A) refuse the claim without any explanation.
• B) refuse the claim and point out the customer's mistake.
• C) honour the claim but do so begrudgingly.
• D) honour the claim but tactfully point out that your firm was not at fault.

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Definitions:

Cisterna Chyli

A dilated sac at the lower end of the thoracic duct into which lymph from the intestinal trunk and two lumbar lymphatic trunks flow.

Subclavian Veins

The subclavian veins are major veins located under the collarbone that transport blood from the arms and the upper thorax back to the heart.

Brachiocephalic Veins

Large veins located in the thorax that carry blood from the head, neck, and upper limbs back to the heart.

Lymph Trunks

Large lymphatic vessels that collect lymph from smaller lymphatic vessels and empty it into the venous system.