When You Agree to Make an Adjustment Even Though the Buyer

question 67

True/False

When you agree to make an adjustment even though the buyer technically was at fault,a courteous tone is less important.

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Definitions:

Code of Standards

A set of guidelines or principles established by an industry or organization to ensure quality and consistency.

Roe V. Wade

A landmark decision by the U.S. Supreme Court in 1973 that legalized abortion nationwide.

Supreme Court

The highest judicial court in a country or state, typically having the ultimate authority in legal matters and the power to adjudicate appeals.

Autonomy

The right or condition of self-government, or in personal decision-making, the capacity to make an informed, uncoerced decision.