When Responding to a Customer Complaint About One of Your

question 68

Multiple Choice

When responding to a customer complaint about one of your company's services,you _____________

• A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
• B)use a generous,grudging tone.
• C)use a standard form letter,with blanks left for filling in unique information in neat handwriting.
• D)avoid blaming a specific individual or department for the problem.

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Definitions:

Therapeutic Theories

A comprehensive term covering various frameworks and models that inform understanding, assessment, and intervention strategies in psychotherapy and counseling.

Evidence-based

A decision-making process that relies on the use of the best available, current, valid, and relevant evidence.

Clinical Decisions

These are judgments made by healthcare professionals regarding the course of action in the diagnosis, treatment, and care of patients.

Professional Mental Health Organizations

Groups or associations dedicated to the advancement and support of mental health professionals and standards.