If a Customer Requesting an Adjustment Is at Fault for the Problem,the

question 31

Multiple Choice

If a customer requesting an adjustment is at fault for the problem,the best response is to _____________

• A) refuse the claim without any explanation.
• B) refuse the claim and point out the customer's mistake.
• C) honour the claim but do so begrudgingly.
• D) honour the claim but tactfully point out that your firm was not at fault.