Use the Direct Plan with a Bad-News Message If _____________

question 67

Multiple Choice

Use the direct plan with a bad-news message if _____________

• A) the message will have a great deal of personal impact on members of the audience.
• B) when the reader prefers short messages.
• C) an order is unfillable or portions of it must be back-ordered.
• D) you are refusing to make an adjustment on a claim.

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Definitions:

Specialized White Blood Cells

White blood cells, such as lymphocytes or neutrophils, that have specific roles in the body's immune response.

Antibodies

Highly specific proteins that attach themselves to foreign substances in an initial step in destroying such substances, as part of the body’s defenses.

Antigens

Foreign substances that stimulate white blood cells to create antibodies when they enter the body.

Administers

To manage, direct, or give out, especially in doses or portions.