To Make Your Communication More Effective

question 25

Multiple Choice

To make your communication more effective,

• A) clearly address your audience's wants and needs-not yours.
• B) include as much information as possible, even if you're not sure it's necessary.
• C) send the same messages by multiple channels.
• D) avoid face-to-face conversations and communicate entirely by phone and email.
• E) do all of the above.

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Definitions:

Antigens

Substances that the body recognizes as foreign and that elicit an immune response.

Resistance Phase

The second stage of the general adaptation syndrome, where the body adapts to and resists stress, mobilizing resources to cope with a stressor.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that the body goes through when exposed to prolonged stress.

Facial Feedback

The hypothesis that facial expressions can influence emotional experiences, suggesting that smiling can make you feel happier.