Briefly Explain How Social Media Have Changed the Way Customers

question 50

Essay

Briefly explain how social media have changed the way customers and other groups engage in business communication.

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Definitions:

Assertive

Characterized by confident and forceful behavior, enabling individuals to express their thoughts, beliefs, and feelings in an honest and direct manner.

Democratic Behaviours

Actions that promote participation, equality, and fair treatment within groups or societies.

Participative

A style or process that involves input, involvement, and collaborative decision-making with all stakeholders or team members.

Ethical Leadership

Leadership that is directed by respect for ethical beliefs and values and for the dignity and rights of others.