Form Letters in Business

question 33

Multiple Choice

Form letters in business

• A) can be helpful when communicating about routine matters.
• B) were once very common, but have now all but disappeared due to software advancements.
• C) are rarely used, since companies now realize how much customers dislike impersonal messages.
• D) are still common, but only for negative messages.
• E) are now statistically linked to reduced profits and loss of customers.

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Definitions:

Pearson Correlation

A coefficient that measures the linear correlation between two variables X and Y, giving a value between -1 and 1.

Coefficient

A multiplicative factor in mathematical expressions, often used to describe the relationship between variables in statistical models.

Research Hypothesis

Statement regarding an expected or predicted relationship between variables.

Ordinal Variables

Variables that represent categories with a natural order or ranking, but where the distances between categories are not necessarily equal.