If a Customer Uses the Comment Feature to Criticize the Content

question 30

Multiple Choice

If a customer uses the comment feature to criticize the content of your business blog,

• A) you should respond promptly and honestly.
• B) ignore it unless the critic is incorrect.
• C) post it, and follow with a blog entry to show your audience that it will not be tolerated.
• D) you should immediately shut the blog down to avoid potential harm to your reputation.
• E) do none of the above.

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Definitions:

Sarcomere

The fundamental unit of muscle structure that is responsible for muscle contraction, composed of myosin and actin filaments.

A Band

Length of the myosin myofilament in a sarcomere.

H Zone

Area in the center of the A band in which there are no actin myofilaments; contains only myosin.

I Band

A region within the sarcomere of skeletal and cardiac muscles identified by its light appearance under a microscope, consisting mainly of actin filaments.