In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing

question 56

Multiple Choice

In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is

• A) to be avoided in routine positive messages.
• B) a good way to build customer relationships.
• C) an important part of all negative responses to claim letters.
• D) insulting and self-serving, unless you include a check or free product.
• E) all of the above.

---

Definitions:

Consideration Transferred

Refers to the payment made by a buyer to acquire assets or services, which can include cash, assets, or other financial instruments.

Fair Value

An estimate of the price at which an asset or liability could be bought or sold in a current transaction between willing parties.

Net Assets

The total assets of a company minus its total liabilities, reflecting the company's financial position at a specific point in time.

Acquisition

Taking over another corporation by buying out its equity or assets.