In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing

question 56

Multiple Choice

In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is

• A) to be avoided in routine positive messages.
• B) a good way to build customer relationships.
• C) an important part of all negative responses to claim letters.
• D) insulting and self-serving, unless you include a check or free product.
• E) all of the above.

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Definitions:

LIFO

Last In, First Out, an inventory accounting method where the most recently produced items are recorded as sold first.

FIFO

"First In, First Out," an inventory valuation method where goods purchased or produced first are sold or used first.

Exchange Gain

A profit resulting from foreign currency transactions, due to favorable changes in exchange rates.

Exchange Rate

The rate at which one currency can be exchanged for another, often determined by financial markets or government policy.