When Responding to a Customer Complaint About One of Your

question 98

Multiple Choice

When responding to a customer complaint about one of your company's services,you should

• A) soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
• B) use a generous, grudging tone.
• C) use a standard form letter, with blanks left for filling in unique information in neat handwriting.
• D) avoid blaming anyone in your organization by name.
• E) always find a way to blame the customer for the problem.

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Definitions:

VBA Code

Code written in Visual Basic for Applications, a programming language used to develop programs that control Microsoft Office applications.

Event

An action or occurrence recognized by software that may be handled by a piece of code, typically user actions like clicks, or system-generated events.

Procedure

In programming, a set of coded instructions that perform a specific task; also known as a function or subroutine.

Logic Errors

Mistakes in a program's source code that result in incorrect or unintended behavior, though the program still runs.