In Responding Favorably to a Claim Even Though the Customer

question 83

Essay

In responding favorably to a claim even though the customer was at fault,what should you try to accomplish in the body of your message?

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Definitions:

Frontal Lobes

Brain regions associated with executive functions, such as decision-making, problem-solving, planning, and impulse control.

Basal Ganglia

A group of structures in the brain involved in processing information on movement and coordination, as well as aspects of learning and emotional response.

Iconic Memory

A type of visual sensory memory that temporarily stores an image that has been perceived visually.

Echoic Memory

A component of sensory memory that retains audio information, allowing sounds to be remembered for short periods after the original sound is produced.