When You Are Refusing a Routine Request,you

question 14

Multiple Choice

When you are refusing a routine request,you

• A) should always use the direct approach.
• B) should invoke company policy if that is a possible out.
• C) don't need to invest as much time and effort as you would for other kinds of negative messages.
• D) should use the indirect approach if you're forced to decline a request that you might have said yes to in the past.
• E) do not need to worry about the tone of your message.

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Definitions:

Long Run

A period in which all factors of production and costs are variable, allowing for adjustments in production processes.

Industry Profits

The total earnings of companies within a particular industry, after subtracting all costs from total revenue.

Economically Break Even

The point where total revenues equal total costs, resulting in zero economic profit.

Fixed Costs

Costs that do not vary with the level of production or sales, such as rent or salaries.