Negative Messages About Business Transactions Should

question 79

Multiple Choice

Negative messages about business transactions should

• A) confirm the customer's expectations.
• B) explain how you plan to resolve the situation.
• C) show the audience that whatever has happened, your company is not at fault.
• D) let the audience know which of your employees caused the problem.
• E) keep you and your company from being held liable-even when it means unfairly blaming another organization.

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Definitions:

Argument

A rationale or series of arguments presented with the goal of convincing others of the validity or fallacy of a certain action or idea.

Appeal to Ignorance

A fallacy that asserts a proposition to be true because it has not been proved false or vice versa.

Atlantis

A mythical island nation mentioned in Plato's works, "Timaeus" and "Critias," as a powerful and advanced civilization that purportedly sank into the ocean in a single day and night of misfortune.

Fallacy

An error in reasoning or argumentation that leads to a conclusion being invalid or deceptive, often due to a flaw in the structure of the argument.