When You Are Refusing a Routine Request,you

question 14

Multiple Choice

When you are refusing a routine request,you

• A) should always use the direct approach.
• B) should invoke company policy if that is a possible out.
• C) don't need to invest as much time and effort as you would for other kinds of negative messages.
• D) should use the indirect approach if you're forced to decline a request that you might have said yes to in the past.
• E) do not need to worry about the tone of your message.

---

Definitions:

Type 1 Diabetes

An autoimmune disease where the pancreas produces little or no insulin, requiring insulin administration for management.

Blood Glucose Monitoring

The regular measurement of the concentration of glucose in the blood, important for managing conditions such as diabetes.

Assisted Living Facility

A residential option for older adults or others needing help with daily activities, offering a combination of housing, personalized supportive services, and health care.

Social Worker

A professional who provides support, resources, and counseling to individuals, families, and communities, dealing with social, emotional, and life challenges.