Negative Messages About Business Transactions Should

question 79

Multiple Choice

Negative messages about business transactions should

• A) confirm the customer's expectations.
• B) explain how you plan to resolve the situation.
• C) show the audience that whatever has happened, your company is not at fault.
• D) let the audience know which of your employees caused the problem.
• E) keep you and your company from being held liable-even when it means unfairly blaming another organization.

---

Definitions:

Independent Variables

Variables in an experiment or model that are manipulated or selected by the researcher to determine their effect on the dependent variable.

Iterative Procedure

An iterative procedure is a process that repeats steps to achieve a desired goal or solution, often used in mathematical algorithms and problem-solving.

Regression Model

A statistical technique used to predict the value of a dependent variable based on one or more independent variables.

Odds Ratio

A statistic that quantifies the strength of the association between two events, comparing the odds of an event occurring in one group to the odds of it occurring in another group.