Three Weeks Ago You Sent a Proposal to a Client

question 11

Multiple Choice

Three weeks ago you sent a proposal to a client who had asked for information on upgrading his company's security system.You've heard nothing in response.You should

• A) inquire politely as to whether the report arrived or offer to answer any questions regarding its subject.
• B) take it as a sign that the client agrees with what you had to say.
• C) assume that the report has not been read.
• D) call the client and demand to know why you haven't received a response yet.
• E) call the client's office, give a fictional reason for calling, and then casually ask about the report as if you had forgotten about it, as well.

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Definitions:

Probability

A measure of how likely it is that some event will occur; a number expressing the ratio of favorable outcomes to the total number of possible outcomes.

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, where an association is made between a behavior and a consequence for that behavior.

Observational Learning

A learning process where individuals change their behaviors or acquire new information by watching the actions of others.

Classical Conditioning

The learning method that occurs through repeated pairings of two stimuli, resulting in a response that at first is triggered by the second stimulus but in time is triggered by the first stimulus.