There Appears to Be a Correlation Between Efficiency and Satisfaction

question 9

Multiple Choice

There appears to be a correlation between efficiency and satisfaction, such that the less time required to make a decision, the greater the satisfaction of the group members. Which of the following correlation coefficients would reflect this relationship?

• A)+0.85
• B)+0.05
• C)0.00
• D)-0.79

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Definitions:

Material Handling

The process of moving, safeguarding, storing, managing, and overseeing materials and products during production, storage, distribution, use, and disposal stages.

Departmental Work Flows

The sequence of processes through which a work or project passes from initiation to completion within specific departments.

Flow Matrix

A tool used in process management and operations research to depict the flow of materials, products, or information between process steps or departments.

Cycle Time

The total time from the beginning to the end of a process, indicating the speed at which products are produced or services are delivered.