Many Customer Service Training Programs Are Based on the Idea

question 10

Multiple Choice

Many customer service training programs are based on the idea that:

• A) Good service keeps customers coming back
• B) Bad service keeps customers challenged
• C) Service doesn't matter to customers
• D) Let the customer beware

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Definitions:

Organic Groups

Chemical groups containing carbon atoms bonded to hydrogen atoms, part of organic molecules.

Carbohydrate

A large group of organic compounds occurring in foods and living tissues, including sugars, starch, and cellulose. They are a major source of energy for the body.

Chemical Reaction

A process that leads to the transformation of one set of chemical substances to another through the breaking and forming of chemical bonds.

Activation Energy

The minimum amount of energy that is required to initiate a chemical reaction, determining the reaction rate.