What Role Should Senior Management Take in a TQM Program

question 17

Multiple Choice

What role should senior management take in a TQM program?

• A) hands-off - it is the workers' program
• B) they need to guide the implementation of the program
• C) they need to facilitate the TQM training
• D) none

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Definitions:

Positive Caster

Alignment setting of the wheels where the steering axis tilts toward the driver, improving vehicle stability and steering effort at high speeds.

Caster Shim

A shim used in the caster of a wheel assembly to adjust the angle of the wheel pivot, affecting steering and stability.

Frame Angle

The angle formed between a horizontal line and one drawn parallel to the frame.

Positive Caster

A wheel alignment setting where the steering axis tilts toward the driver, enhancing stability and handling.