TQM and SMT Interventions

question 40

Multiple Choice

TQM and SMT interventions:

• A) Are basically the same thing
• B) Have some significant differences
• C) Quality is the only goal of both interventions
• D) Training of employees for both interventions is exactly the same

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Definitions:

Proactive Interference

The phenomenon where old memories hold back an individual from retaining new memories.

Hindsight Bias

The tendency to believe, after an event has occurred, that one would have predicted or expected the outcome, even though it was not predictable.

Hindsight Bias

The inclination to see events that have already occurred as being more predictable than they were before they took place.

Interference

A cognitive process where previously learned information hinders the ability to learn new information or the retrieval of information due to the non-helpful interaction between different pieces of information.