____________Is Used to Refer to a Company's Practice of Identifying

question 5

Multiple Choice

____________is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

• A) Consumer confidence forecasts
• B) Competitive analysis
• C) Reactive customer monitoring
• D) Proactive customer monitoring
• E) Continuous data mining

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Definitions:

Mezzo Practice

Social work that targets smaller groups or communities, bridging the gap between individual and macro-level interventions.

Generalist

A professional with a broad range of skills and knowledge suitable for a wide variety of tasks, rather than specializing in a narrow field.

Blame

The act of assigning responsibility for a fault or wrong, often implicating a person or group in the cause of a negative outcome.

Family Members

Individuals who are related by blood, marriage, or adoption, forming a unit or living together and having close relations.