LexisNexis Realized That Its Ability to Serve New Web-Based Customers

question 57

Multiple Choice

LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.

• A)standardization
• B)micro-adaptation
• C)sequential independence
• D)reengineering
• E)customer empowerment

---

Definitions:

Torture

The use of brutal, degrading, and disorienting strategies to reduce victims to a state of utter helplessness.

Deprivation

The lack or denial of something considered to be a necessity, leading to various psychological or physical effects.

Blunt Object

A non-sharp instrument or item used to hit or press against something with force, often associated with causing injury.

Acute Stress Disorder

An anxiety disorder characterized by the development of severe anxiety, dissociation, and other symptoms that occur within a month after exposure to a traumatic event.