When Things Go Wrong in the Workplace, Workers Are More

question 21

Multiple Choice

When things go wrong in the workplace, workers are more likely to attribute their problems to , while managers are more likely to attribute those same workers' problems to_____ .

• A) extrinsic reinforcers; intrinsic reinforcers
• B) external causes; internal causes
• C) the fundamental attribution error; the defensive bias
• D) the fundamental attribution error; the self-serving bias
• E) internal causes; external causes

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Definitions:

Moving Company

A business that provides services to transport furniture, equipment, and other belongings from one location to another.

FOB

An international commercial term indicating that the seller delivers the goods on board a vessel designated by the buyer.

Abbreviation

A shortened form of a word or phrase used primarily in writing to represent the complete form.

Credit Terms

The agreements between sellers and buyers that stipulate the payment amount and due dates of payments to be made for goods and services.