_____Is a Control Method That Encourages Managers to Look Beyond

question 2

Multiple Choice

_____is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

• A) Optimization
• B) Customer churn
• C) Balanced scorecard
• D) Customer defection
• E) Financial ratio analysis

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Definitions:

Procedural Injustice

The perception that the processes involved in decision making, resource allocation, or dispute resolution are unfair.

Counterproductive Work Behaviors

Actions by employees that harm or are intended to harm an organization or its members, such as theft, sabotage, or workplace incivility.

Inputs

Inputs refer to the resources, information, or efforts that are used or required to achieve a task, process, or project.

Equity Theory

A concept in social psychology that posits individuals determine the fairness of their job benefits and rewards by comparing themselves to others in similar situations.