Quality Is Typically Defined and Measured in Three Ways

question 86

Multiple Choice

Quality is typically defined and measured in three ways. They are ____.

• A)costs, profitability, and customer satisfaction
• B)value, customer satisfaction, and conformance to expectations
• C)profitability, reliability, and conformance
• D)excellence, value, and conformance to expectations
• E)performance, conformance, and reliability

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Definitions:

Core Job Characteristic

Fundamental attributes that affect an individual's work motivation, satisfaction, and performance, such as skill variety, task identity, and autonomy.

Hackman And Oldham

A theory proposed by Richard Hackman and Greg Oldham that suggests job design can influence employee motivation, satisfaction, and performance through five core job dimensions.

Autonomy

The capacity of an individual to make an informed, uncoerced decision, often associated with the ability to act independently.

Task Identity

The extent to which a job involves doing a complete piece of work, from beginning to end.