When a Company Emphasizes ____ as Its Quality Goal, Managers

question 1

Multiple Choice

When a company emphasizes ____ as its quality goal, managers must simultaneously control excellence, price, durability, or other features of a product or service that customers strongly associate with it.

• A)excellence
• B)value
• C)conformance to expectations
• D)profitability
• E)performance

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Definitions:

Accounts Receivable

Represents the money owed to a company by its customers for goods or services that have been delivered or used but not yet paid for.

Ethnolinguistic Vitality

The degree to which a cultural or ethnic group is able to maintain and use its language and culture in the presence of other dominant groups.

Immigrants

Individuals who move from one country to another with the intention of settling in the new country.

Tribal Cultures

Societies organized into tribes, featuring strong communal bonds, traditions, and often distinct languages or cultural practices.