The Three Principles That Characterize TQM Are Continuous Improvement, Teamwork

question 12

Multiple Choice

The three principles that characterize TQM are continuous improvement, teamwork, and:

• A) third party certification
• B) delegation
• C) participative management
• D) customer focus and satisfaction
• E) distinctive competence

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Definitions:

Visual Aids

Tools such as charts, diagrams, videos, and models used to enhance understanding, retention, or presentation of information.

Direct Close

An explicit type of closing wherein the salesperson asks the customer for a decision in a straight-forward, candid manner.

Sales Negotiations

The process of discussions between the buyer and seller aimed at reaching a mutually beneficial agreement on terms.

Cost and Quality

The relationship between the expense of a product or service and its level of excellence or worth, often a key consideration in consumer purchasing decisions.