Which of the Following Statements About Total Quality Management (TQM)

question 15

Multiple Choice

Which of the following statements about total quality management (TQM) is true?

• A) TQM is an integrated organization-wide strategy for improving product and service quality.
• B) TQM is a specific technique used to reposition a company's product so as to justify higher prices.
• C) TQM is based on four mutually reinforcing principles: customer focus, customer satisfaction, participative management, and delegation.
• D) TQM was developed and is monitored by the International Organization of Standards.
• E) All of these statements about TQM are true.