One of the Key Assumptions in the Service Business Is

question 78

Multiple Choice

One of the key assumptions in the service business is that success depends on how well employees deliver their services to customers. However, according to the service-profit chain, success depends on ____________ .

• A) the availability of factors of production
• B) autocratic management
• C) a high degree of centralization
• D) how well employees are treated
• E) market size

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Definitions:

Feminism

A movement aimed at establishing and achieving political, economic, personal, and social equality of sexes.

Components

The distinct parts or elements that make up a whole system, machine, or assembly.

Ongoing Learning

The consistent and continual process of gaining new knowledge or skills throughout one's life or career.

Clients

Individuals or organizations that use the professional services or advice of another person or group.