A Company Has Purchased New Software Which Will Allow Its

question 75

Multiple Choice

A company has purchased new software which will allow its employees to extend the electronic support capabilities and parts­ordering efficiencies the company offers its customers. The company's improved____________ should lead to improved employee satisfaction.

• A) service capability
• B) lean manufacturing
• C) service benchmarking
• D) service empowerment
• E) customer empathy

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Definitions:

Import

The process of importing products or services from foreign countries for the purpose of selling them.

U.S. Tariff

A tax imposed by the United States government on imported goods to protect domestic industries or to generate revenue.

Oil

A fossil fuel in liquid form, primarily used for energy production and as a raw material in chemicals manufacturing.

Domestic Quantity

Refers to the total amount of a good or service produced within a country's borders, irrespective of the production entity's nationality.