Managers Influence Customer Satisfaction Through Employee Satisfaction

question 59

True/False

Managers influence customer satisfaction through employee satisfaction.

---

Definitions:

Kim Phuc

Known as the "Napalm Girl," she is a Vietnamese-Canadian best known for being photographed as a child during the Vietnam War, her image becoming a symbol of the horrors of war.

Americans' Relationship

The various dynamics and interactions between citizens of the United States, encompassing social, cultural, political, and personal aspects.

Vietnam

A Southeast Asian country known for its rich history, vibrant culture, and significant role in global affairs, particularly during the Vietnam War.

Immigration

The action of people coming to live permanently in a foreign country, contributing to the cultural, economic, and social fabric of the society.