Marilyn, a Human Resources Associate in a Public Relations Firm

question 29

Multiple Choice

Marilyn, a human resources associate in a public relations firm, maintains friendly relationships with her colleagues. She prefers to work in groups and tends to avoid conflicts as much as she can. She makes sure that she does not miss opportunities to build close interpersonal relationships with every member in her team. In the context of McClelland's Learned Needs Theory, Marilyn is most likely motivated by the need for _____.

• A) affiliation
• B) achievement
• C) power
• D) relatedness

Define emotional intelligence and recognize its importance.

Analyze the effects of stress on performance.

Differentiate between guilt and shame through examples.

Understand the concept of arousal in relation to performance.

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Definitions:

Behaviourally Anchored Rating Scale

A method of evaluating employees' performance using specific examples of behaviours tied to numerical ratings, to provide a more objective assessment.

Behaviour Observation Scale

A method used in performance management that rates employee behavior in terms of specific examples of job-relevant behavior.

Ranking Method

A method used in various contexts to arrange items or individuals in order based on certain criteria, often for evaluation or prioritization purposes.

Forced Distribution Method

A performance management system where employees are ranked in groups and forced into predetermined categories, such as top, middle, and bottom performers.