Harper Ordered a Pair of Shoes from an E-Commerce Website

question 37

Multiple Choice

Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay was occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of _____.

• A) closure
• B) kinesics
• C) social loafing
• D) structural accommodation

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Definitions:

Deficiency Needs

In Maslow's hierarchy of needs, these are the basic requirements for physical and psychological well-being that individuals are motivated to fulfill before achieving higher level growth needs.

Growth Needs

Psychological desires for personal development, improvement, and the achievement of one's potential.

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, structured as a pyramid with the most fundamental needs at the bottom and self-actualization at the top.

Perceived Inequity

A feeling of unfairness that arises when individuals compare their own effort-reward ratio to others'.