Timothy Is a Manager in a Footwear Manufacturing Company

question 45

Multiple Choice

Timothy is a manager in a footwear manufacturing company. He calculates the daily productivity by determining the amount of plastic required to produce a pair. This daily productivity is an example of _____.

• A) partial productivity
• B) internal service quality
• C) multifactor productivity
• D) service recovery

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Definitions:

Ongoing Improvements

Continuous efforts to enhance a product, process, or system over time through incremental changes or innovations.

Maintainability

The ease with which a product or system can be maintained to correct defects or their causes, improve performance, or adapt to a changed environment.

Support

Assistance or encouragement provided to someone or something.

Usability Problems

Issues that users encounter that hinder their ability to efficiently and effectively interact with a product or system.