Woodlander Is a Chain of Resorts Where Part of Employees

question 48

Multiple Choice

Woodlander is a chain of resorts where part of employees' monthly incentives depends on customer satisfaction. Sixty percent of the incentive is based on performance and the remaining forty percent is based on customer satisfaction ratings and the quality of service. In this case, Woodlander is committed to _____.

• A) total quality management
• B) line-flow production
• C) implementing a just-in-time program
• D) internal service quality

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Definitions:

Fade From View

The process or act of something gradually becoming less visible or recognized over time.

Medial Forebrain Bundle

A complex neural pathway in the brain that plays a key role in the regulation of pleasure and reward, as well as various other behaviors.

Dopamine

a neurotransmitter involved in reward, motivation, memory, attention, and even regulating body movements.

Neural Pruning

The process by which extra neurons and synaptic connections are eliminated in order to increase the efficiency of neuronal transmissions.