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When Customers Become Dissatisfied with the Service They Have Received

question 36

Multiple Choice

When customers become dissatisfied with the service they have received, service businesses must switch to the process of _____.


Definitions:

Fault Zone

A region of numerous, closely spaced faults, which can exhibit complex seismic and geologic activity due to the fracturing of the Earth's crust.

Known

Information or facts that are recognized or established.

Oil Shale

A fine-grained sedimentary rock containing organic matter, known as kerogen, that can be converted into oil through heating.

Oil and Gas

Naturally occurring hydrocarbons found in geological formations beneath the Earth's surface, used as fuel and in chemical production.

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