Woodlander Is a Chain of Resorts Where Part of Employees

question 48

Multiple Choice

Woodlander is a chain of resorts where part of employees' monthly incentives depends on customer satisfaction. Sixty percent of the incentive is based on performance and the remaining forty percent is based on customer satisfaction ratings and the quality of service. In this case, Woodlander is committed to _____.

• A) total quality management
• B) line-flow production
• C) implementing a just-in-time program
• D) internal service quality

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Definitions:

Comparative Evaluation Methods

A collection of different methods that compare one person’s performance with that of co-workers.

Co-Workers' Performance

The work output and efficiency of employees in relation to their colleagues within the same organization or team.

External Consultants

Professionals hired from outside an organization to provide expert advice or services in specific areas.

Human Resource Management

The strategic approach to managing employees and workplace culture, focusing on maximizing employee performance and organizational objectives.