In the Context of the Principles of Total Quality Management,__________is

question 29

Multiple Choice

In the context of the principles of total quality management,__________is an organization's ongoing commitment to constantly assess and improve the processes and procedures used to create products and services.

• A) teamwork
• B) customer focus
• C) customer satisfaction
• D) continuous improvement

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Definitions:

Power Base

The foundation from which an individual or group derives the authority or ability to influence others.

Influence Tactic

Strategies or actions used to direct or change the behavior or attitudes of others in a desired direction.

Power Distance Cultures

Cultures in which there is an acceptance of the unequal distribution of power in institutions and organizations.

Ingratiation

Ingratiation refers to a social influence strategy where an individual attempts to make themselves more likable or appealing to others, often to gain advantage or favor.