Carlos Corp

question 84

Multiple Choice

Carlos Corp., acar servicing company, is known for consistentlyproviding excellent services to itscustomers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by Carlos Corp.?

• A) Service assurance
• B) Service responsiveness
• C) Service durability
• D) Service reliability

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Definitions:

Emotions

Complex feelings that result from one's circumstances, mood, or relationships with others.

Self-generated Mood States

Emotional conditions that an individual can bring about on their own, through their thoughts and behaviors.

Greater Risk Taking

The propensity to engage in behaviors that have a potential for significant loss or dangerous outcomes.

Manic Moods

Extreme or exaggerated states of happiness, energy, or irritability, often seen in bipolar disorder.