According to Total Quality Management (TQM), Which of the Following

question 32

Multiple Choice

According to total quality management (TQM) , which of the following should be a company's primary goal?

• A) Reciprocity
• B) Distinctive competency
• C) Participative management
• D) Customer satisfaction

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Definitions:

Negotiation

The process of discussing with another party to reach a mutually acceptable agreement or compromise.

Order Paper

Order Paper is a document listing the business or order of events to be discussed in parliamentary or legislative sessions.

Bearer Paper

A negotiable instrument or document that entitles the holder or bearer to rights or property stated in the document, without requiring endorsement.

Indorsement

The act of endorsing a check or bill of exchange to transfer the right to cash or deposit to someone else.