Michael Ordered a Pair of Shoes from an E-Commerce Website

question 76

Multiple Choice

Michael ordered a pair of shoes from an e-commerce website. The company sent his order to the wrong address and this confusion delayed the delivery by 10 days. Michael was disappointed by this and stopped ordering shoes from that online store. To regain his trust, the company apologized for the inconvenience and sent him a gift voucher worth $1000 that he could redeem at any e-commerce website. This gesture turned things around and Michael recommended this e-commerce company to all his friends. The process adopted by the e-commerce company to regain Michael's trust is called _____.

• A) service durability
• B) service recovery
• C) service reliability
• D) service capability

Apply Spearman rank correlation coefficient in practical scenarios involving ordinal data.

Utilize Spearman rank correlation for hypothesis testing and understanding its distribution, especially in larger samples.

Analyze the relationship between two variables using Spearman rank correlation when normality conditions are not met.

Distinguish between parametric and nonparametric correlation coefficients and their applications based on data types and distribution.

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Definitions:

Payment Information

Details that enable the processing of transactions, such as account numbers, billing address, and security codes.

Machine Learning

A subset of artificial intelligence focused on building algorithms and models that allow computers to learn and make decisions from data.

Traffic Engineers

Professionals who apply engineering principles to the planning, design, and management of roads, traffic signals, and other aspects of transportation to ensure safe and efficient movement of people and goods.

Red Light Cycles

The repeated sequence of a traffic signal changing from green to yellow to red and back, regulating vehicle flow.