The Medical Assistant May Help an Angry Caller to Calm

question 17

Multiple Choice

The medical assistant may help an angry caller to calm down by

• A) speaking in a lower tone of voice.
• B) getting angry in return.
• C) passing the situation off to the office manager immediately.
• D) calling the physician into the situation.

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Definitions:

Dumping

The practice of a country or company exporting products at a price lower than the domestic market price, often considered unfair competition.

Unreasonably Low Prices

Pricing strategies that are significantly below the market average or cost of production, often used to eliminate competition or enter new markets.

Robinson-Patman Act

A United States federal law aimed at preventing unfair competition and price discrimination among businesses.

Price Fixing

When two or more companies collude to set a product’s price.