When a Patient Calls in Complaining About the Care He

question 68

Multiple Choice

When a patient calls in complaining about the care he or she received or the fee charged, which of the following should be avoided?

• A) Placing blame for the error
• B) Responding with "Let me help you"
• C) Finding the source of the problem and then presenting options for resolution
• D) Providing good customer service

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Definitions:

Potassium

A soft, silvery-white metallic element, very reactive, especially in water, and essential for plant and animal life.

KCl

KCl, known as potassium chloride, is a metal halide salt composed of potassium and chlorine, used in medicine, food processing, and as a fertilizer.

Moles

A unit of measure in chemistry that represents 6.022 x 10^23 particles of a substance.

Li

The elemental symbol for Lithium, a soft, silver-white metal belonging to the alkali metal group.