Transferring a Call to a Staff Member Without Announcing the Caller's

question 64

True/False

Transferring a call to a staff member without announcing the caller's name is considered unprofessional.

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Definitions:

Bayley-III

Stands for the third edition of the Bayley Scales of Infant and Toddler Development, a tool to assess developmental progress in children up to 42 months.

Language

A system of symbols, sounds, and rules used for communication among individuals.

Standardized Measure

A test or assessment that is administered and scored in a consistent, or "standard", manner.

Intelligence

The ability to learn from experience, adapt to new situations, understand and handle abstract concepts, and use knowledge to manipulate one's environment.