When Answering a Telephone for a Healthcare Practice, Which of the Following

question 10

Multiple Choice

When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?

• A) Speak in monotone
• B) Smile
• C) Use medical jargon
• D) All of the above

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Definitions:

Sources Of Stress

Factors or situations that trigger physical, emotional, or psychological strain or tension.

Avoid

To keep oneself from doing, receiving, or engaging in something, often as a means of preventing harm or inconvenience.

Stress

A physical or psychological response to demands or pressures.

Hold Fetishes Sacred

The practice of considering certain objects with religious or mystical reverence, especially within cultural or spiritual contexts.